Custom Order Request

02/12/24 Shop Update: 

WE ARE APPROX 3-4 WEEKS OUT IN ORDERS. IF YOU WOULD LIKE TO JOIN OUR WAITLIST PLEASE FILL OUT THE FORM BELOW.

★Hello! Welcome to Mad Cutter LLC! ★

★ We are happy to work with you to create the perfect item for yourself or as a gift to another or your business.

★ We are no longer allowing customers to supply items. Shirts, tumblers, etc. 

★ Turn around time varies. Excluding weekends and holidays. I will contact you as soon as I get to your order form on my list.

★ Please allow up to 3 business days for responses. I typically respond within "normal business" hours, not on weekends. Rarely I will message in early mornings, evenings and weekends. Unless I'm working on getting your order done by a deadline and have questions.

★ We do not take orders or discuss orders over the phone. We communicate via social media, email or text.

★ This order request form MUST be filled out to be valid. We do have the right to decline orders or to cancel/ refund orders.

★ Payment is due upfront via online, no cash or check. Since all items are created custom, cancellations and returns are not available.

★ Deposits can be made on orders $200+. All other orders must be paid in full.
★ Orders will NOT be worked on until payment is made.

★ Discounts are available for bulk orders of 12 or more of the same item.

★ If you wish to resale Mad Cutter LLC items. You must let us know and provide a resale license to us.

★ If personalization isn't specific at time of order this may cause a delay in your order.

★ There will be a $5 non refundable design deposit if I need to draft a new design from scratch. I will let you know if this applies to you or not.

★ If you need the order done by a certain date PLEASE let me know at time of order. Depending on the time frame there may be an additional $15 rush fee. Or you may to choose to pay the $15 rush fee to push your order to the top of my list. If you would like this, let me know.

★ If you do not pay within two weeks after invoiced, your order request will deleted. You will have to resubmit this form to get back on my order list.

★ Local pick up only available as Copeland's Camp N Ride in Paradise, CA.

★ US only shipping available.

★ We stand by our product 100%. If you should experience any issues with our product please let us know ASAP with pictures and we will work with you to solve the problem.

★ By completing this form you understand and agree to Mad Cutter LLC policies.