Custom Order Request
2024 Shop Update:
We are unfortunately not taking any new customer orders, TBD. We are accepting orders for previous businesses (customers when we can), and items that are listed on the website.
Turn around time is approx 3-4 weeks.
★Hello! Welcome to Mad Cutter LLC! ★
★ We are happy to work with you to create the perfect item for yourself or as a gift to another or your business.
★ We are no longer allowing customers to supply items. Shirts, tumblers, etc.
★ Turn around time varies. Excluding weekends and holidays. I will contact you as soon as I get to your order form on my list.
★ Please allow up to 3 business days for responses. I typically respond within "normal business" hours, not on weekends. Rarely I will message in early mornings, evenings and weekends. Unless I'm working on getting your order done by a deadline and have questions.
★ We do not take orders or discuss orders over the phone. We communicate via social media, email or text.
★ This order request form MUST be filled out to be valid. We do have the right to decline orders or to cancel/ refund orders.
★ Payment is due upfront via online, no cash or check. Since all items are created custom, cancellations and returns are not available.
★ Deposits can be made on orders $200+. All other orders must be paid in full.
★ Orders will NOT be worked on until payment is made.
★ Discounts are available for bulk orders of 12 or more of the same item.
★ If you wish to resale Mad Cutter LLC items. You must let us know and provide a resale license to us.
★ Discounts are available for bulk orders of 12 or more of the same item.
★ If you wish to resale Mad Cutter LLC items. You must let us know and provide a resale license to us.
★ If personalization isn't specific at time of order this may cause a delay in your order.
★ There will be a $5 non refundable design deposit if I need to draft a new design from scratch. I will let you know if this applies to you or not.
★ If you need the order done by a certain date PLEASE let me know at time of order. Depending on the time frame there may be an additional $15 rush fee. Or you may to choose to pay the $15 rush fee to push your order to the top of my list. If you would like this, let me know.
★ If you do not pay within two weeks after invoiced, your order request will deleted. You will have to resubmit this form to get back on my order list.
★ Local pick up only available as Copeland's Camp N Ride in Paradise, CA.
★ US only shipping available.
★ We stand by our product 100%. If you should experience any issues with our product please let us know ASAP with pictures and we will work with you to solve the problem.
★ By completing this form you understand and agree to Mad Cutter LLC policies.