• Turn around times vary is 2-4 weeks from time of payment.
  • Please allow 3-5 business days for me to respond to messages. I typically reply only during "normal business" hours. Rarely I will message in early mornings, evenings and weekends.
  • I work out of our home where there is NO CELL SERVICE. I do not take orders nor discuss orders over the phone. I communicate via social media, email or text.
  • Payment is due at time of purchase. Since all items are created custom, cancellations or returns are not available. Orders will NOT be worked on until payment is made. 
  • If personalization isn't specific at time of order this may cause a delay in your order. Colors, sizes, spelling, etc. Please provide any spelling exactly how you would like it from capitalization and punctuation. Any mistakes made on your part will not result in a refund and will have to be repurchased.
  • If you need the order done by a certain date PLEASE let me know at time of order. Depending on the time frame there may be an additional $15 rush fee. Or you may to choose to pay the $15 rush fee to push your order to the top of my list.
  • There will be a $5 non refundable design deposit if I need to draft a new design from scratch. I will let you know if this applies to you or not. 
  • Deposits can be made on custom orders $200+. All other orders must be paid in full.
  • If you do not pay invoice within 10 business days, your invoice will be deleted. You will have to resubmit an order request and "go to the back of the line."
  • Discounts are available for bulk orders of 12 or more of the same item.
  • If you wish to resale Mad Cutter items. You must let us know and provide a resale license. 
  • Mad Cutter OWNS all designs. Whether I create them myself or purchase the rights to use them. At this time Mad Cutter does NOT sell any of our design files. 
  • Mad Cutter is NOT associated with Disney, The Walt Disney Company or any other company like NFL, MLB, etc. All art elements belong to their rightful respective owner(s) and the copyright remains with them. You are only purchasing my time and creativity when it comes to design inspired items.
  • Mad Cutter will NOT disclose any personal information when it comes to specific equipment we use, supplies, vendors, etc that we use.
  • I hope you will be thrilled with your order. If for any reason you are not or should experience any issues with our product please let us know ASAP with pictures. We will work with you to solve the problem. We stand by our product 100%.
  • All items are made out of our home. We are a smoke free home/ environment. However, we do have both cats and dogs and cannot guarantee pet hair (or even human hair as I have long hair) free items.
  • We have the right to refuse service and refund orders with out notice.
By purchasing from me, you understand and agree to Mad Cutter LLC policies as stated above.